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Computer Help

Welcome to the MIT Department of Mathematics computer network! The Math Department has its own computer network, built and maintained separately from MIT's network.


Zoom Support Connection

Support over Zoom will be scheduled as needed. If you would like to have a Zoom session with a member of the IT support team, please email them at help@math.mit.edu and request zoom support.

Our Zoom link is: https://mit.zoom.us/j/298862316

Phone numbers associated with Zoom meeting room: +1 646-558-8656 or +1 669-900-6833

Meeting ID: 298862316 (No need to enter a participant ID, just tap # when the question comes up)


For IT support outside of office hours:

  • help@math.mit.edu – submit a ticket to the math department desktop support team of Frank Tilley (TechSquare) and Amelia Mondazzi
  • helpdesk@mit.edu or servicenow@mit.edu or 617-253-1101 – submit a ticket to IS&T, MIT’s central IT support department. IS&T is staffed 24 hours a day / 7 days a week to help with IT issues not specific to the Math Department IT setup.


The Math Department or IS&T will never ask you for your username or password by email. Please ignore any email asking you to send your username or password, it is a scam and an attempt to steal your identity.

Contact

Computer Help: help@math.mit.edu

Website Help: webmaster@math.mit.edu

Office: 2-170

Phone:

(617) 253-4995 (IT Services – Math)

(617) 324-1507 (Techsquare – Math)

Computer Support Staff

Systems Administrator Jay Carrasco
Web Administrator Becky Ecung
Techsquare Associate Frank Tilley

Office Hours

9:00am - 5:00pm Monday through Friday, Jay Carrasco

TechSquare Office Hours

9:00am - 12:00pm Monday, Wednesday and Friday, Frank Tilley